opulbox Terms of Service

---

Welcome to opulbox. These Terms of Service ("Terms") set out the rules that apply when you visit, browse, or purchase from the opulbox website, mobile platform, product catalog, and customer support channels. By using our platform or placing an order, you confirm that you accept these Terms and agree to comply with them.

---

1. Acceptance of Terms

When you access or use any service offered by opulbox, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to your use of our platform. Should you disagree with any portion of these Terms, you may not access or use our website or services.

---

2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years old or have reached the legal age of majority where you live.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, non-commercial purposes. You must not:
  • Take part in fraudulent activity or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Attempt to breach site security, data infrastructure, or user accounts;
  • Resell opulbox products for commercial gain without our express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

---

3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or stock discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical error occurs, opulbox may correct that error and amend or cancel any affected orders before they are dispatched, refunding in full any amount already charged.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with severe allergies should carefully review the labels on product packaging.

---

4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a breach of these Terms.
• Payment Processing: All payments are protected with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. The full payment amount must be received before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@opulbox.store within 1 hour of placing it. After an order has entered dispatch processing, it can no longer be canceled or modified.

---

5. Shipping, Returns & Customer Rights

Your purchases are also governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: Our Shipping Policy explains all shipping fees, delivery estimates, and processing times.
• Returns & Refunds: Our Return & Refund Policy sets out returns, return eligibility, damage claims, and refund processing timelines.

---

6. Intellectual Property

Every original element on opulbox's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to opulbox and is safeguarded by international copyright, trademark, and intellectual property laws. Reproducing or distributing any of this material without authorization is strictly prohibited.

---

7. Limitation of Liability

To the fullest extent that applicable law allows, opulbox will not be responsible for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

---

8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law principles. Before pursuing any formal action, you agree to submit any dispute or claim relating to these Terms or your purchase to opulbox's support team so that we can attempt an informal resolution.

---

9. Changes to These Terms

opulbox may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. If you continue using our website or services after an update takes effect, you accept the revised Terms.

---

10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: opulbox
• Customer Support Email: support@opulbox.store
• Customer Support Phone: 17572325247
• Physical Business Address: 724 23RD ST, NEWPORT NEWS, VA 23607, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST